Shipping & Returns Policy

Shipping:

Australia Post is our preferred carrier and is used unless otherwise stated.

My Big Adventure will endeavor to dispatch your order in 24 hours (Mon - Fri).

It is your responsibility to ensure all shipping information is accurate and up to date. My Big Adventure will not be held responsible if orders are shipped to an incorrect address if that address is what is contained on the order.

Transfer of stock ownership occurs once the order has been shipped.

Australia Post dictates the expected delivery times, any changes to this are outside the control of My Big Adventure.

Standard Shipping can take up to 5-10 business days. Standard Shipping is Free within Australia.

Express Shipping can take 1-2 business days within Australia and is at an additional charge.

We do ship Worldwide (both Standard and Express) at an additional charge. Standard International Shipping can take 15-30 business days. Express International Shipping usually takes 2-4 business days. 

You will receive a confirmation email and tracking number if applicable once your parcel has been dispatched from our store.

Returns:

We are so confident you will love our product (it's the best Kids Travel Diary out there) you won't want to return it however, if you do please contact us via email to discuss further. Customer happiness and satisfaction is so important to us